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Terms & Conditions

About us

Healee MD (”we”, ”us”, or ”our”), operated by Eight Investments Ltd., registered in Bulgaria, company number 204190944, is a mobile software application (”Application”, ”App”) that can be downloaded and installed on your mobile phone or tablet computer (together, ”Device”).

About the App

Healee MD is an online application for doctors (“Medical experts”, ”Practitioners”, “you”), which, together with Healee (the corresponding patient application), is part of an online telehealth platform.

You use Healee MD to communicate with patients, to provide them remote medical assessments and consultations online, based on the health history that patients report to you (”the Services”).

Neither Healee MD, nor Healee, nor the platform in its entirety, are a medical service provider, or a healthcare facility, and we do not provide health activities. The medical assessments and consultations that patients receive are provided by the Practitioners who act as independent medical experts and are not dependent to Healеe MD (or the Company behind Healee MD) in any way.

By using the App, you agree to the rules set out in these Terms & Conditions, and our Privacy Policy (see Privacy Policy). You will be asked to accept these terms as part of the App registration and when you use our services. You may not use any of our services, in case you do not agree to be bound by these Terms.

How do patient consultations work?

The patient sends, through Healee, a description of their problem, along with pictures, test results and any other relevant files. You receive the case and provide a response to the patient through Healee MD.

The response contains information about the patient’s condition, together with treatment advice.

Practitioner types

To be able to use Healee MD, you need to be at least one of the following types of Practictioners:

  1. Healee Approved Doctor

    You can provide paid consultations to patients that we refer to you. We stipulate the prices of consultations. We withhold from you an agency commission fee for each consultation, and we transfer the remaining amount to you via a bank transfer, according to an agency contract that you sign with us.

  2. Healee Verified Doctor

    You can provide both free and paid consultations to any patient that you are connected with via the App. You can connect with any Patient who knows your Doctor code or scans your Doctor card. You can define your own prices of consultations. We withhold from you an agency commission fee for each paid consultation, and we transfer the remaining amount to you via a bank transfer, according to an agency contract that you sign with us.

  3. Healee Doctor

    You can provide free consultations to any patient that you are connected with via the App. You can connect with any Patient who knows your Doctor code or scans your Doctor card.

To learn more about each Practitioner type, how you can use Healee MD and how you can become a Healee doctor, please, contact us at support@healee.com.

What is needed from you

You can use the App in compliance with the following rules:

  1. You need to be a licensed medical expert to use Healee MD.
  2. In case you are using Healee MD as a Verified Healee Doctor or as an Approved Healee Doctor, you will be asked to sign an agency contract with us, and present your medical credentials, licenses, and the following profile info: photo, names, title, medical specialty, years of experience, Institution (your employer/workplace), spoken languages, a short description of your profile/experience/skills (“About” info).

Technical requirements to use the App

In order to use Healee MD, you need:

  1. an iOS device with iOS 9.0 or higher, or an Android device running Android v4.4 or higher
  2. stable internet connection

We also recommend that you always use the latest version of Healee MD, in order to benefit from all features and bug fixes.

How we use your personal information

We only use the private information you have provided to us in compliance with our Privacy Policy. For further details, refer to our Privacy Policy.

Important limitations and restrictions on the use of the App

  1. The services that you provide to patients through Healee MD, are not intended for handling medical emergencies. You expressly agree that you will use your medical expertise and best judgement to analyze all cases and identify the ones that constitute a medical emergency. In such cases, you will duly notify the patient that they should call 112 (or their regional emergency number), or go to the nearest emergency room.
  2. Some health conditions are not suitable for telehealth. You expressly agree that you will use your medical expertise and best judgement to analyze all cases, and you will duly notify the patient if his or her case is not suitable for telehealth.
  3. When using Healee MD and providing consultations to patients, you agree that you act as an independent medical professional solely responsible for the services and care you are delivering to the patients.
  4. Healee MD shall not be liable for any professional advice you provide via the application. You are solely responsible for your services and compliance with the requirements applicable to your profession and license. We do not interfere with the practice of medicine or any other licensed profession by the Practitioners.
  5. Healee MD does not create any legal relationship, nor doctor-patient relationship between the patient and Healee MD (or the Company behind Healee MD). Healee MD shall not be liable for any professional advice the patients get from you via the app.
  6. Healee MD is not a medical device. While the application may allow patients to communicate with you, and although some of the information within both applications, Healee and Healee MD, may relate to assessment of medical or health conditions or circumstances, the applications are not designed, nor may they be used as a device to detect, diagnose or treat any medical or health condition or to establish the existence or absence of any medical or health condition.
  7. These terms, the use of the App and the services of the Practitioners are governed by Bulgarian law and we take no responsibility for laws outside Bulgaria. We make no representation that all products, content or services described on or available through the App, are appropriate for use in locations outside Bulgaria. If you wish to use the App in another country, you may, but you acknowledge that you shall do so at your own risk and responsibility. You hereby agree that in case of disputes related to these terms or the use of the services available through the App, any such disputes shall be brought to a competent court in Bulgaria.
  8. Personal information that is submitted to the App will be collected, processed, stored, disclosed and disposed of in accordance with applicable EU law and our Privacy policy.
  9. In case you breach any of these terms when using the App, we may revoke your access to the app or deactivate your account.

Warranty disclaimer

You expressly agree that you accept responsibility for yourself in the use of the App and your use of the App is at your sole risk. Both the App and services are provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to any warranties of merchantability, fitness for a particular use or purpose, non-infringement, title, operability, condition, value, accuracy of data and system integration.

Limitation of liability

You expressly agree that to the extent permitted under applicable law, in no event will Healee MD or its officers, employees, directors, parents, subsidiaries, affiliates, agents or licensors be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses arising out of or related to your use of the App or the services, regardless of whether such damages are based on contract, tort (including negligence and strict liability), warranty, statute or otherwise. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Healee’s liability will be the minimum permitted under such applicable law.

Indemnification

You expressly agree to indemnify, defend and hold harmless Healee MD, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal and accounting fees ("Claims"), resulting from, or alleged to result from, your violation of these terms and conditions.

Right to amend

At our sole discretion, we may have the right to modify, add, or delete sections of these Terms, at any particular time going-forward. We will let you know of any such changes upon next login in the platform. Following notice of any such changes, your continued use of the App and/or services will indicate your acknowledgement of such changes and agreement to be bound by the revised Terms, inclusive of such changes.