Healee (”we”, ”us” or ”our”), operated by Eight Investments JSC, a company registered in Bulgaria, UIC 206291447, with registered seat and address of management: Sofia, Mladost-1A, 33 Alexander Malinov Blvd. (”the Company”, ”Healee”), is the owner and operator of a mobile software application (”the Application”) that allows Medical experts to communicate with patients in order to provide them with telemedicine care.
These Terms & Conditions, the provision of telemedicine care through the Application, and the processing of the related personal data are governed by: Ordinance No. H-5 of 28 April 2026 on the provision of telemedicine care (promulgated, State Gazette No. 41 of 5 May 2026) (”Ordinance No. H-5”); the Health Act; the Medical Establishments Act; Regulation (EU) 2016/679 (”GDPR”); and the Personal Data Protection Act.
Healee is an online application for medical experts – physicians, dentists, nurses, midwives, physiotherapists and other persons practicing a medical profession under the applicable legislation and providing telemedicine care to patients in accordance with the regulatory requirements applicable to the respective profession, insofar as these apply to the specific activity (”Medical experts”, ”You”, ”Your”).
You use the Application to communicate with patients and to provide them with telemedicine care based on the health data and information that patients share with You (”Medical Services”).
Healee is not a provider of Medical Services, nor a healthcare establishment. The Medical Services that patients receive are provided by the Medical experts, who act in their own name and are not dependent on Healee in any way.
By using the Application, You accept and agree to the rules in these Terms & Conditions, as well as to our Privacy Policy, Data Protection Agreement and Service Level Agreement (”Terms”). You will be required to accept these terms as part of the registration in the Application and to comply with them while using our services. You may not use our services if You do not agree to be bound by these Terms.
The telemedicine care You provide may be synchronous (with real-time communication between You and the patient) or asynchronous (based on information and data provided, without simultaneous real-time communication), depending on the functionality of the Application that You use.
The patient sends a description of their problem, together with photos, test results and other files and information about their health condition that they consider essential or that You have requested. You receive the data, analyze it and send a response to the patient through the Application.
Your response should contain information about the patient’s condition and treatment guidance, and should be sent within the response time selected by the patient – 16 or 48 hours from the submission of the request, unless a different time limit applies to the respective consultation under these Terms & Conditions.
You may provide paid Medical Services, free Medical Services, or Medical Services against an insurer’s voucher. Except for insurer vouchers, You determine the price of Your Medical Service Yourself and inform the patient of it in advance. For the use of the technological connectivity that provides the infrastructure for the provision of telemedicine care under the applicable legal requirements, You pay the Company a monthly subscription fee and an intermediation commission. The terms under which this is done are clearly set out in an agreement between You and the Company. Whether to accept insurer vouchers at the price set by them is entirely Your choice. You do not owe the Company a commission for Medical Services rendered against an insurer’s voucher.
The decision as to whether a particular case is suitable for telemedicine care is made by You based on Your clinical judgment for each individual case, and You bear professional responsibility for that decision. Where the case is not suitable for telemedicine care or is an emergency, You are obliged to duly and promptly notify the patient and refer them to an appropriate form of in-person medical care or the nearest emergency care facility.
You may use the Application only subject to the following rules:
Responsibility for compliance with the above rules is entirely Yours. Healee verifies that You hold a valid UIN. Healee does not verify, and has no obligation to verify, whether You carry out Your activity or provide the Medical Services in accordance with the regulatory requirements applicable to You, and is not liable for Your failure to comply with them.
Telemedicine care is provided only after the patient’s prior informed consent, given in written or electronic form.
The Application provides functionality for obtaining such consent. The consent is a standardized document providing information on the specifics of the provision of telemedicine care through the Application and covers all medical experts within it. Individualizing the document according to the requirements of a particular medical expert or healthcare establishment is not technically possible.
Under Ordinance No. H-5, Medical experts have specific obligations regarding the documentation of telemedicine care. Through integration with the NHIS, the Application provides technical means supporting the fulfillment of this obligation of Yours, to the extent and within the scope that the Application technically supports this functionality at the relevant time.
When providing telemedicine care, You have the right to access the patient’s electronic health records in the NHIS. This access is initiated at Your discretion and takes place outside the Application.
The Application uses technical mechanisms for reliable identification of participants, traceability of the actions performed, and protection of the health information exchanged.
To use Healee, You need:
If You use the Healee mobile application, We also recommend that You always use its latest version, in order to benefit from all functionalities and bug or software defect fixes.
For the purposes of the telemedicine care provided through the Application, You act as the controller of Your patients’ personal data (including health data) and are responsible for its processing and storage.
Healee acts solely as a processor of personal data on Your behalf with respect to patients’ health data exchanged through the Application.
With respect to data related to Your registration in the Application, the Company acts as the personal data controller. The Company processes the personal data You provide to us solely in accordance with our Privacy Policy.
In the event of an established or suspected breach of the security of health data processed through the Application, We will notify You without undue delay and no later than 24 hours after becoming aware of such breach.
All data processed through the Application is stored encrypted on servers located within the EU. Data in transit is protected through an encrypted connection (SSL/TLS). We apply additional security measures, including separate key pairs for access to user data and AES-256 encryption of stored data. We maintain a business continuity plan, which is tested, reviewed and updated at least once a year, and we perform regular data backups. The full parameters of the service level are available here. In case of technical issues, please contact support@healee.com.
By using the Application, You expressly agree that Healee does not provide medical advice, diagnosis or treatment and that it is a platform and infrastructure connecting patients with You as Medical experts. By using the Application, You agree not to hold Healee liable in any way for professional negligence or substandard treatment provided by You, or for other violations of applicable legislation on Your part.
You expressly agree that, to the extent permitted by applicable law, in no event will Healee or its officers, employees, directors, parent companies, subsidiaries, affiliates, agents or licensors be liable for any compensation for direct, incidental, special, consequential or punitive damages, including but not limited to compensation for loss of revenue, profits, goodwill, use, data or other intangible losses arising out of or related to Your use of the Application or the Medical Services You provide through the Application, regardless of whether such compensation for damages is based on contract, tort (including negligence and strict liability), warranty, statute or otherwise. To the extent We are not entitled, under applicable legislation, to disclaim an implied warranty or limit our liability thereunder, the scope and duration of such warranty and the extent of Healee’s liability will be the minimum permitted under such applicable legislation.
You expressly agree to indemnify, defend and hold harmless Healee, its officers, directors, employees, agents, subsidiaries, affiliates, licensors and suppliers from and against any claims, actions, demands, liabilities and settlements, including without limitation reasonable legal and accounting fees (”Claims”), arising out of or alleged to arise out of Your breach of these Terms & Conditions.
We have the right, at our discretion, to modify, add to or delete parts of these Terms & Conditions at any time in the future. We will notify You of such changes upon each subsequent login to the platform. If, following notice of such changes, You continue to use the Application and/or the services provided through it, this will mean that You confirm Your agreement with these changes and accept to be bound by the revised Terms & Conditions, including such changes.
For questions related to these Terms & Conditions, please contact us at support@healee.com.