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Privacy Policy

Eight Investments Ltd., registered in Bulgaria, company number 204190944 ("we", "Healee", "us"), takes the privacy and security of your information very seriously. We are committed to safekeeping all your personal data, including sensitive personal data.

This Privacy Policy, together with the Terms & Conditions, addresses your use of the Healee MD mobile application (”app”, ”Healee MD”) that can be downloaded and installed on your mobile phone or tablet computer (together, ”device”).

The policy outlines the rules according to which we handle and store your personal data, collected by us or provided by you to us.

Any terms used in this policy shall bear the same meaning as the ones used in the Terms & Conditions.

What personal data we collect?

Data you provide

When using Healee MD, you may choose to not sign up and remain anonymous, or sign up by creating an account.

If you decide to use Healee MD without signing up, you will not be required to enter your email address, or any other personal information that could potentially identify you.

If you decide to sign up and create an account, you will be asked to provide an email address. Alternatively, you can choose to log in using a social account, such as Google or Facebook.

In either case, we do not have access to the email address or the social account id, as they are always store encrypted on our servers (see ”Where and how we store your data”).

Profile data

You may choose to add to your profile the following data:

  1. Photo
  2. Names
  3. Title
  4. Medical specialty
  5. Years of experience
  6. Institution (your employer/workplace)
  7. Languages you speak
  8. About (a free text describing your profile/experience/skills)

Why do we process your personal data?

We deliver our services via the application, which is an online platform, allowing doctors (“Medical practitioners”, “You”) to communicate with the patients using the application (“Patient” or “Patients”), in order to provide Patients with remote medical evaluations and online consultations, based on the condition history Patients report to Medical practitioners (“Services”)

In order to achieve this and enable delivering our services, we process your personal data, which are needed when presenting you as a specialist and connecting you with patients.

How we may use your data

  1. To show it to patients, in order for them to be able to learn about your profile, expertise, qualifications and services
  2. To notify you in case we change or update the software and the associated infrastructure
  3. To administer our systems and troubleshoot potential problems
  4. To let you know about new features we think might be useful to you
  5. For analysis and business intelligence purposes, new product development, system and performance improvement efforts

Do we share your personal data with anyone?

We share your data with the Patients, so that the objective of the application can be fulfilled. To that end, we share your data with:

  1. With the patients you choose to connect with
  2. With the patients we have referred to you and whose cases you have chosen to take
  3. With other companies and organisations, if we are legally bound to do so, as part of fraud protection and credit risk reduction efforts
  4. With tax authorities and other government institutions in cases of inspections and audits, as well as with partners of the Company (e.g., a company carrying out an independent financial audit or lawyers establishing and exercising and legal claims.

Where and how we store your data

We do not store your data on your device. All of your personal and health data is stored on secure servers in the US.

We do not store any credit or debit card information. This information is maintained and payments are processed by a third party payment provider, in compliance with the payment card industry security standard.

All your data transmitted between your device and our servers is encrypted using Secure Socket Layers (SSL) technology.

All sensitive personal data that can potentially identify you, such as email address, images and messages, is encrypted not only before being transmitted, but on our servers too.

We store your data for a period of five years after your contract with us has expired or has been terminated.

Legal grounds for processing your data

Your ID data, as well as data related to your medical and professional qualifications are needed for fulfilling the contract you have signed with us as a Medical Practitioner, listed in the application. The data are solely used for communicating with the Patients in the application, establishing connections with the Patients and delivering remote medical evaluations and consultations, as well as administering/updating/maintaining the application, and notifying you about new features.

As regards your profile data, which you have voluntarily shared within the Application, they are processed for the above purposes based on the consent you have given, and can be modified or deleted at any time.

We process the data for the purposes of business analysis and intelligence, development of new products, enhancement of systems and parameters, based on our legitimate interest and objective to constantly improve and develop our products.

Transfer of personal data

Your personal data will be gathered, stored, processed, revealed and destroyed in compliance with EU law, the Terms and Conditions and this Privacy policy.

The data may be stored in servers outside of your local jurisdiction.

Transferring of data outside of the European Economic Area (EU, Norway, Iceland and Liechtenstein) is performed solely in case all necessary data protection measures have been taken, according to the General Data Protection Regulation (EU) 2016/679.

Your rights

You have the right to request access to the information we are processing, to request that we delete it, correct any errors in your data, limit the processing of your data, to object to processing of your data, as well as to exercise your right to export and transfer your data.

You can exercise the following rights directly from within the application:

  • delete your data from within “Settings”, “Account data”, “Delete your account”. Please, note that deleting the application from your device does not delete your account and the data within
  • correct your data by directly editing the information in the Profile section of the application
  • export your data from within “Settings”, “Account data”, “Export”
  • access your data, which has been made possible by accessing your profile in the application
  • using the Send feedback option, you can also exercise other rights

You can also exercise your rights by contacting us at support@healee.com

You can withdraw at any time the consent based on which we process your data, without this withdrawal affecting the legality of the processing carried out with your consent up to the withdrawal. You can exercise your right to withdraw your consent by deleting your profile data or your account.

Your personal data are not subject to automated decision making, including profiling.

You have the right to file a complaint about how we process your data, with the Bulgarian Personal Data Protection Commission (PDPC), or you can contact us at support@healee.com, to get more information regarding your complaints.

Changes to Privacy Policy

We have the right to change this Privacy Policy at any time, without prior notice. You will be notified of any such changes upon next login in the platform.