Bring all your tools and teammates together

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Patient Essential Fields

Customizable basic personal information fields required for patient registration. Fields can be marked as required or optional.

Legal & Consent Documents

Admins can add customizable legal/consent documentation upon registration with unlimited uploads. Option for document signature by patients.

Provider Essential Fields

Customizable basic personal information fields required for provider registration. Fields can be marked as required or optional.

Provider Specialties

Tag providers with specific specialties and use them for patient-provider matching. Unlimited specialties can be added.

Custom Tags

Admins can create custom tags for patient-provider matching based on various criteria such as specialty, symptoms treated, location, and years of experience.

Call Recordings

Admins can enable/disable call recordings. Recordings are visible to both providers and patients and are sent in the patient-provider chat thread.

Audio/Video Communication

Providers can initiate audio or video calls with patients. This feature can be enabled or disabled by admins.

Patient-Provider Messaging

Dedicated chat threads for provider-patient communication with consultation history, documentation exchange, additional payment requests, and conclusion delivery.

Virtual Waiting Room

Interim virtual space for patients before telehealth appointments. Customizable on-screen message with automatic redirect to the call at appointment start.

In-Call Features

Screen sharing and real-time charting capabilities during patient-provider calls.

SMS

Stay connected with configurable SMS notifications for new in-app messages, keeping patients and providers informed in real time.

Provider Reviews

Patients can rate providers post-consultation, with the option available for two weeks.

Follow-up visits

Enhance patient care with the ability to book and pay for a series of consultations with the same provider, scheduled weekly, bi-weekly, or monthly.

Google calendar, Outlook, Apple calendar for patients

Effortlessly integrate booked appointments into patients' preferred calendars, ensuring they stay organized and on time.

Cancellation policy/No-show

Implement and manage customized penalty policies for appointment cancellations or no-shows through the scheduling platform.

Scheduling settings

Configure a wide array of scheduling settings to meet your organization's unique needs, ensuring efficient and effective appointment management.

My appointments/Past appointments

Empower patients with easy access to upcoming and past appointment details. Patients can reschedule, cancel, and add appointments to their selected calendars.

Notification Management

Admins can manage the frequency and volume of email, SMS, and push notifications for unread messages, with separate settings for patients and providers.

Automated Rules

Admins can customize and automate actions based on user interactions and events. Supports various events and can be used for patient-provider matching alongside tags.

User Roles & Permissions

Admins can assign specific roles (admins, registrars, providers, health coordinators, etc.) with associated permissions, editable at any time.

Email Templates

Editable email templates for notifications related to events such as account creation, consultation booking, and payments. Sent to patients and providers based on the event.

Campaign Messaging

Providers and admins can send mass messages to all patients, filtered by gender and/or age. Messages can be generic or associated with a campaign topic.

Flexible patient journeys

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Which of the following best describes your business process?

How do your patients typically pay for services?

Do your patients need to schedule appointments?

Does your telehealth service include triage?

Your journey

Subscription Care

Offer a variety of subscriptions that patients can purchase to gain unrestricted access to your platform and its services

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Subscription Name and Description

Customize each subscription with a unique name and a detailed description that can be easily updated to reflect your latest offerings.

Subscription Included and Excluded Features

Clearly define what each subscription includes and excludes, utilizing a special UI for easy distinction and understanding.

Billing Frequency of Subscriptions

Provide flexibility with weekly, monthly, quarterly and yearly billing options for subscriptions, catering to different patient preferences.

Subscriptions Link to Specific Calendars

Link subscriptions to specific practice calendars, prompting patients to book their first appointment immediately after purchase.

Integration with Stripe Subscriptions

Simplify subscription management with seamless integration with Stripe, ensuring secure and efficient handling of payments.

Subscriptions Managing Panel

Manage all your subscriptions effortlessly from a centralized admin panel, giving you full control over your offerings.

Activation/Deactivation of Subscriptions

Easily activate or deactivate subscriptions as needed, allowing for dynamic adjustments to your service offerings.

My appointments / Past appointments

Patient can reschedule or cancel upcoming appointments. Patient can add upcoming appointments to their selected calendar. Patient can consult past appointments details.

Google calendar, Outlook, Apple calendar for patients

Ability for patients to add booked appointments to their respective calendar.

Follow-up visits

Ability for patients to book and pay at once for a series of consultations with the same provider. Can be weekly, bi-weekly, monthly.

Patient Home Page for selecting subscriptions

Automatically generate a patient-friendly landing page where users can compare and select the best subscription plan for their needs.

Your journey

On-Demand Consults

Each platform service is uniquely named and accompanied by a comprehensive description to clearly communicate its benefits and details.

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Detailed Service Name and Description

Each platform service is uniquely named and accompanied by a comprehensive description to clearly communicate its benefits and details.

List of Services the Practice Offers

Easily configure and manage the various services your platform offers, tailoring them to meet patient needs.

Service Price and Cost Breakdown

Set individual prices for each service, allowing patients to see costs upfront and pay before submitting their case.

Expected Service Response Time

Define response times for each service, informing both patients and providers of expected completion times and enabling different pricing for urgent consultations.

Provider Response Time Tracker

Providers can monitor their patient cases based on remaining response time, with easy visibility of cases nearing their deadlines or overdue.

Provider Notifications for Overdue Cases

Overdue cases are flagged in red, automatically notifying providers to ensure prompt attention and resolution.

Voucher Payments

Partner with other companies to offer voucher payments, providing patients with additional payment options.

Automated Provider Payout System

Automate payments to providers, depositing funds directly into their accounts and allowing your platform to take a percentage or fixed fee from each transaction.

Location Confirmation

Prompt for the patient to confirm their current location each time they log in their account.

Consultation Conclusions

Ability for providers to send an official conclusion upon consultation. It can be a diagnosis or a simple medical note.

Refund - Can't help

Ability for providers to refund patient lack of expertise or for another reason. Paid amount is transferred back to the patient's bank account.

Availability/Away message

Providers can set an Away schedule when known in advance. Providers don't receive notifications during the Away period unless they check the Receive Urgent Messages toggle.

Service Form

Forms can be tied to specific services giving flexibility to ask questions

Your journey

Scheduled Visits

Seamlessly book and manage appointments, meetings, and consultations from anywhere with our user-friendly online scheduling platform

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Service Calendars

This feature allows you to have different services that are connected to a calendar that aggregates the calendars of all providers offering this service.

Provider Calendars

Each provider can have more than one practice with different calendars associated with it. The patient can book directly into the provider's calendar.

Payment Collection Upon Booking or with Card Pre-Authorization

Payments can be collected upon the patient booking or with pre-card authorization and withdrawn once the appointment is comoleted.

Follow-up Visits

The patient can book in bulk follow-up visits. This is ideal if the nature of the patient's condition irequires regular overight.

Automated Provider Payout System

Automate payments to providers, depositing funds directly into their accounts and allowing your platform to take a percentage or fixed fee from each transaction.

Cancellation period

Each calendar can be configured with settings for cancellations and no-shows, including options for penalty charges and refunds.

My appointments/Past appointments

Patient can reschedule or cancel upcoming appointments. Patient can add upcoming appointments to their selected calendar. Patient can consult past appointments details.

Google calendar, Outlook, Apple calendar for patients

Ability for patients to add booked appointments to their respective calendar.

Your journey

Care Coordination Hub

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Patient - Care team thread

This feature allows patients to communicate with multiple providers, including concierges, nurses, and doctors, facilitating continuous collaboration on medical cases.

Provider Mentions

Mentioned members receive notifications in a special tab and can access them easily, enhancing collaboration between nurses and doctors.

Consultation Assignees

When a patient submits a new request, team members can assign themselves to the case. This ensures that no other members mistakenly take on the same case, preventing duplication of efforts.

Thread statuses

Each patient case can have a status, which is customizable at the platform level. This is especially useful for primary care practices, allowing them to label cases as acute, non-acute, or in need of a prescription, among other statuses.

Provider-patient phone conversations

Enable seamless communication with the ability for providers to initiate and receive phone calls from patients via the platform. Admins can manage this feature through the admin area.

Your journey

Health Membership

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Service Calendars

This feature allows you to have different services that are connected to a calendar that aggregates the calendars of all providers offering this service.

Provider Calendars

Each provider can have more than one practice with different calendars associated with it. The patient can book directly into the provider's calendar.

Voucher Payments and Paywall

Patients can receive individual or shared voucher codes that cover 100% of the cost for a synchronous appointment.

Patient Domain Authorization

Automatically authorizes patients to use a company-specific policy code based on the domain of the email they registered with, ensuring only eligible patients access certain benefits.

Cancellation period

Each calendar can be configured with settings for cancellations and no-shows, including options for penalty charges and refunds.

Add-ons

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